Germany has a reputation for indifferent or surly retail service; America is known for its friendly service.
Not any more.
I spent the day in a shopping mall. We must have walked several miles. I was struck by the poor quality of retail staff in most outlets. Macy's was an exception. Staff was indifferent and poorly trained. They seemed disinterested in helping a customer or did not know enough about the stock to provide assistance. They did not seem to care whether or not we spent money in their shop. These were not small operations, but mostly well-known national chains.
No wonder the economy is doing poorly. American retail, which led the way for so many years, seems to have fallen behind...like so many other American institutions. In all the cost cutting, some bean-cutter failed to understand the important of staff on the floor in driving sales.
We might have spent more....But, we will be happy to return to Europe to spend our money in shops with well-trained and eager staff.
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Prior to writing novels, the author enjoyed a multifaceted career: from decorated combat aviator to advertising professional to global communications director of a major consumer brand. He has traveled the world and met sports, film and television stars, political leaders, and royalty. He graduated from Middlebury College, is married, lives in Germany, and has two grown children.